Privacy Policy

Last updated: 29 September 2026

This Privacy Policy explains how Vietnamese Foodies handles personal information when you visit https://vietnamesefoodies.com/, contact us, submit an enquiry, join our newsletter, use location features, or follow links to third-party ordering and mapping services.

1. Who we are

Vietnamese Foodies operates this website and the customer-facing digital experiences described in this policy. For privacy questions, requests or concerns, contact info@vietnamesefoodies.com.

2. Information we collect

Information you provide

When you contact us or use an enquiry form, we may collect information such as your name, email address, telephone number, company name, preferred location, event or catering details, guest count, requested date, and any message or other information you choose to provide.

When you join the newsletter, we collect your email address and basic signup information needed to record and manage the subscription.

Technical and usage information

Our website and service providers may process limited technical information such as IP address, browser type, device type, operating system, referring page, pages viewed, approximate region derived from network information, timestamps, and cookie or consent preferences. The exact information available depends on the services configured on the website and your consent choices.

Location information

If you choose to use the nearest-location feature, your browser may ask for permission to access your device location. The feature is designed to use that location to identify a nearby Vietnamese Foodies branch. We do not intentionally use that feature to build a history of your precise movements.

3. How we use personal information

We may use personal information to respond to enquiries, manage catering or event requests, communicate with prospective franchise or business partners, administer newsletter subscriptions, provide branch and ordering information, maintain website security, prevent spam or abuse, troubleshoot technical issues, understand website performance where permitted, and comply with applicable legal obligations.

4. Why we process information

Depending on the situation, we process information because you asked us to take steps or respond to a request, because you gave consent, because processing is reasonably necessary to operate and protect the website and our business, or because we are required to do so by applicable law.

5. Newsletter communications

If you join the Vietnamese Foodies newsletter, we may send restaurant news, new-dish updates, openings, stories and similar brand communications. You can stop receiving newsletter communications at any time by using an unsubscribe option included in the message where available or by emailing info@vietnamesefoodies.com.

6. Cookies, analytics and advertising technologies

The website may use essential cookies or similar browser storage to operate core functions and remember privacy choices. Optional analytics or advertising technologies are intended to operate according to the consent choices presented on the website. Depending on the configuration, these may include Google Tag Manager, Google Analytics 4 and Meta Pixel technologies. For more information, see our Cookie Policy.

7. Third-party services and external links

The website may link to third-party services such as Careem or other ordering platforms, Google Maps or other mapping services, Instagram and other external websites. When you follow an external link or use a third-party service, that provider may collect and process information under its own privacy terms. Vietnamese Foodies does not control those independent third-party practices.

8. Service providers and sharing

We may use service providers to support website hosting, security, email delivery, form processing, analytics, marketing technology, customer communications, IT support and related business operations. We share information only where reasonably necessary for those purposes, where you direct us to do so, or where disclosure is required by law.

We do not sell personal information to advertisers.

9. International processing

Some technology and service providers may process information in countries outside the United Arab Emirates. Where this occurs, information may be subject to the laws of the country in which it is processed. We take reasonable steps to use reputable providers and appropriate contractual or technical safeguards where relevant.

10. Data retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain business and communication records, to resolve disputes, to protect the website, or to meet legal, accounting or operational requirements. Newsletter subscriber information is retained until the subscription is withdrawn or the information is otherwise no longer needed.

11. Security

We use reasonable administrative and technical measures intended to protect information against unauthorised access, loss, misuse or alteration. No website, transmission method or storage system can be guaranteed to be completely secure.

12. Your choices and privacy requests

Subject to applicable law, you may ask us to access, correct, update or delete personal information we hold about you, object to or restrict certain processing, withdraw consent where processing is based on consent, or ask questions about how your information is handled. We may need to verify your identity before completing a request.

To make a privacy request, email info@vietnamesefoodies.com.

13. Children

This website is intended for a general audience and is not designed to knowingly collect personal information directly from children without appropriate involvement from a parent or guardian where required.

14. Changes to this policy

We may update this Privacy Policy when website features, service providers or legal requirements change. The date at the top of this page shows the latest published version.